Bit of food for thought today.

We have been working with a client recently on a simple, clear way of prioritising both strategic and day-to-day demands on time (in this case for the IT department).

If It’s Too Hard, Abdicate It…?

At Critical Action, we’re great believers in the principle that managers and leaders can’t create two independent sets of priorities for strategic (“we must improve the business”) and tactical (“we must keep our users and customers happy”) activities, and abdicate to operational staff the balancing of the two in the real world. Continue reading →