Total Clothing wanted to involve people from right across the team to streamline their processes, to prepare in advance for another year of major growth. They asked Critical Action to help with building vision, identifying changes and putting a plan into action.
“We worked with many of our team, led by Keith, to identify bottlenecks in our processes and by voting on the most urgent issues, gave everyone a sense of inclusion and buy-in.
It has brought the team so much closer in terms of working towards common goals and also in the way they communicate with each other on an ongoing basis.
We are really thinking differently as a team about the way we operate and this is translating into actions and profitability.
Keith’s no nonsense, practical way of facilitating, managing and ensuring that tasks were completed by all has really helped us overcome some challenging issues and we are moving forward with some exciting times ahead.”
Managing Director, Total Clothing Ltd