Monthly Archives: May 2014

What We Look For In People

I was flicking through some old day-books last week, as I was doing some business plan review work for Critical Action. I came across some notes I made on “what we look for in our people” for use during recruitment and helping clients with interviews.

Here were my three “top picks”:

Be a miniature force of nature – whether the blast of the hurricane, the constant shift of the tides or the inexorable force of tectonic shift – look for that attitude in someone that says “it will get done”; and look to balance the forces at play across your team to meet all situations.
Have the humility to listen, learn and share every day – even when we are bringing our own knowledge to bear, we are always learning – new knowledge, new ways of understanding customer needs, new client pressures, new market developments.
Earn and have the confidence to hold the room – our clients often look to us for leadership and to help them arrive at decisions; to do this well, we need to have done the ground work in the years, weeks, hours and minutes beforehand – and then to share our honest thoughts.

Of course, there are always many other role-specific or “technical” areas to explore – but for me, these come secondary to these top three.

A Day at the RACIs

One of the big challenges of delivering a project efficiently and effectively, is to get the right people involved at the right time, doing the right things, without turning it into death by committee.

RACI matrices help to manage this. They’ve come up a lot in conversations we’ve had recently, so I thought a few words on them might be of interest.

RACI is an acronym for Responsible, Accountable, Communicate, Inform.

List major parts of your project in one column, headed “Areas” or similar – and add four further columns for the four RACI headings.

Consider which names to write in each “cell” – the columns for each row:

Responsible: who will actually do the work which delivers the objective of this area? Can be one or more names
Accountable: which one person puts their name to this area of the project, signs it off, and ultimately is answerable for it?
Consult: with whom will you have 2-way dialogue to get the best delivery of this area – executive stakeholders, subject matter experts, and so on – who helps define things or cover gaps in knowledge for example? Can be one or more names.
Inform: Who needs to be kept abreast of project progress, issues, outcomes and dependencies (like the need for staff training, process change, systems updates, and so on)? Most likely many names, but could be just one.

Once you have defined and agreed the RACI list, make sure people are aware of it, and understand how they fit into it, particularly around Responsible/Accountable (“one name on the ball”).

We sometimes find people in the “Inform” list feel they should be in the “consult” list. If this conversation comes up, we tend to ask what unique knowledge the person brings to need the 2-way conversation, and also seek to get a firm commitment of time they will devote to the Consult work – no commitment = no consulting, in short. That’s not to say that “Informers” can’t contribute to things like initial requirements gathering if that makes sense.

You can also create a RACI matrix with the areas in the left-most column, then people’s names as column headers, with the RACI letters in the “cells” as required – try both formats and see what works best for you. The latter is the more common layout.

GoalStormer – Storm Your Goals!

We’re pleased to announce a new User Interface for GoalStormer, our goal achievement web-app and online community for individuals and businesses.

The new look gives you more of a “dashboard” on PCs and larger tablets, whilst slimming down and giving a simpler look when viewed on smaller tablets and phones.

We hope you like the new look and feel!

Standard GoalStormer accounts are free, and we offer a range of paid-for accounts to meet your needs, plus consultancy services for businesses. Please contact us if you would like more information on using GoalStormer for your business; either with your customers or staff.